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Shipping + Refunds/Returns
Shipping is free for orders over $100. Customers whose cart totals over $100 before tax will find the price of shipping is discounted to $0 near the end of the checkout process. This discount excludes the purchase of complete bikes. In the case of returns/refunds, the customer is responsible for shipping costs. The price to ship a complete bike is determined after the order is placed, and invoiced separately.
Orders ship out of our shop with 1-2 business days. Shipping is through Canada Post and occasionally UPS, and shipping charges are calculated during check-out. In-store pick-up is also available.
We do not guarantee the timing of deliveries. Once your order leaves our shop, we have no control over shipping. It is the customer's responsibility to file a claim with Canada Post or UPS with regards to delivery guarantees and the condition of the package upon receipt. Fix Coffee + Bikes is not responsible for lost, damaged or late deliveries, though we will work with customers to try to investigate and resolve claims with Canada Post or UPS.
For returns, items have to be in new condition, unused, with original packaging. Customer is responsible for return shipping back to our shop (Ship to: Fix Coffee + Bikes, 1-80 Gladstone Avenue, Toronto, Ontario M6J 3K9). For exchanges, customer is also responsible for shipping cost of replacement item(s). All returns need to be completed within 30 days of the purchase date (or package delivery date, whichever is latest), with the original receipt. Shipping costs (including those that have been discounted, as per our free shipping policy) are not refunded.